Maestroqa
"Streamlining Quality Assurance with Conversation Analytics"
Focused on
AI & Predictive Intelligence
.
MaestroQA offers a platform to improve agent performance through customizable QA scorecards and automated workflows. It enables teams to capture screens, analyze transcriptions, and pinpoint root causes of issues, ensuring continuous improvement in customer interactions and satisfaction.
Key Features & Benefits
Tailored insights visualization
MaestroQA claims that their report builder provides tailored insights through extensive data visualization to enhance decision-making.
Efficient AI calibration
MaestroQA claims that their AI platform offers efficient AI calibration, enabling deeper data analysis and improving QA processes.
Automated quality metrics
MaestroQA claims that Auto QA provides automated quality metrics on 100% of support interactions to ensure comprehensive QA oversight.