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Comparison Segment vs. Salesforce Customer Data Platform (CDP) Vendor Comparison

Segment and Salesforce are Customer Data Platform (CDP) vendors.

segment.com
Segment Connect and unify customer data for insights. They have no reported specialities.

salesforce.com
Salesforce Unifies data and CRM on one platform. They have no reported specialities.

Segment or Salesforce?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Segment

"Connect and unify customer data for insights."
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Twilio Segment helps marketers by seamlessly integrating customer data from multiple sources using a single API. Streamline data collection and enhance profile enrichment, enabling tailored marketing efforts. It ensures privacy compliance while unifying data across all channels, offering a complete, real-time customer view for precise targeting.

Key Features & Benefits

ranked #1 CDP
Twilio Segment claims that it is ranked #1 Customer Data Platform four years in a row per IDC (2019-2022)
12.1 trillion events
Twilio Segment claims that it processed 12.1 Trillion API calls in 2023, showcasing its high-performance capabilities
12,696 unique events
Twilio Segment claims that it tracked 12,696 unique events, highlighting its ability to capture comprehensive customer data

Salesforce

"Unifies data and CRM on one platform."
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Salesforce helps marketers unify data from any source onto a single CRM platform, leveraging AI-driven insights and automation to streamline processes. It simplifies the setup with its Starter Suite, integrating marketing, sales, and service activities. Marketers can track and manage leads better and make informed decisions quickly.

Key Features & Benefits

More innovative technology
Salesforce claims that its technology is more innovative and powerful than competitors.
Better customer service
Salesforce claims that its customer service and support are superior to competitors.
Highly customizable platform
Salesforce claims that its platform is more versatile and customizable than competitors.
Compare all Customer Data Platform (CDP) Vendors Head-to-Head