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Comparison Textual vs. Customer.io SMS Marketing Vendor Comparison

Textual and Customer.io are SMS Marketing vendors.

textual.com
Textual Enables product purchase via text message. They focus on Conversational Commerce.

customer.io
Customer.io Automate personalized customer messaging journeys with data. They focus on Segmentation & Audiences, Campaigns & Workflows and Campaigns & Workflows.

Textual or Customer.io?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Textual

"Enables product purchase via text message."
Focused on Conversational Commerce .
Textual offers a text-to-buy platform letting customers purchase products with a simple text. It integrates with systems like Shopify and Salesforce, helping marketers create automated flows for cross-selling, audience segmentation, and subscriber acquisition, driving direct-to-consumer (DTC) sales without traditional e-commerce friction.

Key Features & Benefits

High Conversion Rates
Textual claims that their platform achieves up to 20% conversion rates, offering instant gratification through text message purchases.
Best ROI in Industry
Textual claims that their text-to-buy solution delivers best-in-class ROI, with a range from 25x to 90x.
Seamless Integration Tools
Textual claims that their platform integrates easily with platforms like Shopify and Salesforce, enhancing marketing automation.

Customer.io

"Automate personalized customer messaging journeys with data."
Focused on Segmentation & Audiences, Campaigns & Workflows and Campaigns & Workflows .
Customer.io simplifies the creation and automation of personalized customer journeys using first-party data. It allows marketers to integrate disparate data sources, craft tailored messages, and automate interactions across multiple channels like email, SMS, and in-app. AI-driven insights help refine strategies, discover opportunities, and optimize messaging effectiveness.

Key Features & Benefits

Data-driven personalization
Customer.io claims that its platform fuels personalized journeys using first-party data across all channels with AI-powered insights.
Seamless integrations
Customer.io claims that it allows real-time data sync and communication via APIs and webhooks with your existing tools.
Universal scalability
Customer.io claims that its platform is designed to help scale from small startups to large enterprises, minimizing operational overhead.
Compare all SMS Marketing Vendors Head-to-Head