Blurbs
comparison of Gorgias and Sendbird
Learn about how these Customer Service & Experience vendors stack up against each other
by
checking out our blurbs,
claims, and case studies.
Blurbs
comparison of Gorgias and Sendbird
Learn about how these Customer Service & Experience vendors stack up against each other
by
checking out our blurbs,
claims, and case studies.
Gorgias
"Automated support and sales for ecommerce businesses."
Focused on
AI Powered Customer Support
.
Gorgias simplifies ecommerce support by automating customer interactions. It combines AI with human agents to handle up to 60% of inquiries, giving support teams space to focus on complex issues. Integrated with major platforms, it centralizes communications, boosting sales and efficiency across emails, chats, and social media.
Sendbird
"Delivers AI-based customer support on any channel."
Focused on
AI Powered Customer Support
.
Sendbird provides AI agents that offer 24/7 customer support across all digital channels. These agents handle routine inquiries, learn and adapt over time, and escalate complex issues to human agents. This approach improves response times, increases resolution rates, and integrates smoothly with existing customer support software.
Omnichannel Customer Engagement
Sendbird claims that their AI agents provide seamless, omnichannel support across mobile, web, social media, SMS, or email, 24/7.
High Customer Satisfaction
Sendbird claims a 96% CSAT achievement in telecommunication, attributing success to their feature-rich chat service.
Cost Savings
Sendbird claims that their solutions lead to a 43% estimated cost savings for companies, thanks to efficient AI integration.