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Learn about how these Customer Service & Experience vendors stack up against each other by checking out our blurbs, claims, and case studies.

awesomecx.com
Full Blurb
Awesome CX
"Analyzes customer behavior to boost conversions."
Focused on AI Powered Customer Support .
308 Permanent Redirect helps marketers optimize online campaigns by analyzing customer interactions and behaviors in real-time. It identifies patterns, highlights conversion opportunities, and suggests optimization strategies. Its insights enable marketers to fine-tune content, adjust targeting, and improve the conversions by aligning closely with actual customer behavior and preferences.
Global operational reach
Awesome CX claims that their global footprint enables them to support client needs worldwide, from startups to enterprise brands.
AI powered solutions
Awesome CX claims that they leverage AI to enhance agent performance, automate tasks, and gather valuable customer insights.
Custom support flexibility
Awesome CX claims that they build custom support solutions for businesses of any size, ensuring effective CX strategies.
sendbird.com
Full Blurb
Sendbird
"Delivers AI-based customer support on any channel."
Focused on AI Powered Customer Support .
Sendbird provides AI agents that offer 24/7 customer support across all digital channels. These agents handle routine inquiries, learn and adapt over time, and escalate complex issues to human agents. This approach improves response times, increases resolution rates, and integrates smoothly with existing customer support software.
Omnichannel Customer Engagement
Sendbird claims that their AI agents provide seamless, omnichannel support across mobile, web, social media, SMS, or email, 24/7.
High Customer Satisfaction
Sendbird claims a 96% CSAT achievement in telecommunication, attributing success to their feature-rich chat service.
Cost Savings
Sendbird claims that their solutions lead to a 43% estimated cost savings for companies, thanks to efficient AI integration.