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Comparison Gorgias vs. Emarsys Customer Service & Experience Vendor Comparison

Gorgias and Emarsys are Customer Service & Experience and Clientelling and CRM vendors.

gorgias.com
Gorgias Automated support and sales for ecommerce businesses. They focus on AI Powered Customer Support.

emarsys.com
Emarsys AI-driven personalized omnichannel customer engagement platform. They focus on Customer Engagement & Personalization and Omnichannel & Customer Engagement.

Gorgias or Emarsys?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Gorgias

"Automated support and sales for ecommerce businesses."
Focused on AI Powered Customer Support .
Gorgias simplifies ecommerce support by automating customer interactions. It combines AI with human agents to handle up to 60% of inquiries, giving support teams space to focus on complex issues. Integrated with major platforms, it centralizes communications, boosting sales and efficiency across emails, chats, and social media.

Emarsys

"AI-driven personalized omnichannel customer engagement platform."
Focused on Customer Engagement & Personalization and Omnichannel & Customer Engagement .
SAP Emarsys provides AI-driven personalized omnichannel marketing tools for diverse industries. It integrates multiple channels like email, SMS, and web for individual customer targeting. The platform uses customer data effectively while offering marketing automation and detailed analytics. Its native loyalty solution further strengthens customer-brand relationships.

Key Features & Benefits

Higher channel adoption
SAP Emarsys claims that organizations using their platform experience higher channel adoption, greater productivity, and reduced IT costs.
Impressive customer reach
SAP Emarsys claims that John Frieda achieved 4X greater customer reach through their product launch using their platform.
Award-winning technology
SAP Emarsys claims that for the sixth year, it is a leader in the Gartner Magic Quadrant for Personalization Engines.
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