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Learn about how these Customer Service & Experience vendors stack up against each other by checking out our blurbs, claims, and case studies.

dotdigital.com
Full Blurb
Dotdigital
"Automates personalized marketing across multiple channels."
Focused on Customer Engagement & Personalization .
Dotdigital helps marketers cut through the noise with its cross-channel automation platform. It allows for personalized messages via email, SMS, and social channels, ensuring your campaigns connect with the right audience. By streamlining customer interactions, it reduces workload and maximizes impact without the typical data chaos.
Privacy, security, sustainability
Dotdigital claims that their focus on privacy, security, and sustainability distinguishes them from competitors.
AI-powered insights
Dotdigital claims that their AI-powered platform provides actionable insights to build high-converting campaigns.
Hyper-personalized campaigns
Dotdigital claims that their hyper-personalized campaigns deliver the right message to the right person at the right time.
podium.com
Full Blurb
Podium
"AI assistant converts leads into loyal customers."
Focused on Omnichannel Communication .
Podium helps marketers by unifying all customer interactions into a single inbox. It uses AI to respond instantly, capture leads via SMS, webchat, and review sites, and automate follow-ups to drive repeat business without requiring substantial oversight.
Boosts your sales
Podium claims that their AI Employee increases your bottom line by up to 30%, enhancing customer satisfaction and driving sales.
Cuts response time
Podium claims that their AI cuts the median response time by 72%, reducing it from over 5 minutes to under 2 minutes.
Increases lead conversion
Podium claims that their AI doubles their lead response and closing rates, turning more leads into sales across various industries.