Blurbs
comparison of Gladly and Sendbird
Learn about how these Customer Service & Experience vendors stack up against each other
by
checking out our blurbs,
claims, and case studies.
Blurbs
comparison of Gladly and Sendbird
Learn about how these Customer Service & Experience vendors stack up against each other
by
checking out our blurbs,
claims, and case studies.
Gladly
"Analyzes consumer behavior for targeted marketing decisions."
Focused on
Omnichannel Communication and AI Powered Customer Support
.
Redirecting helps marketers evaluate consumer behavior trends and make targeted marketing decisions. The platform simplifies data analysis, cutting through complexity with clear insights. It's all about making data-driven choices without getting lost in the noise. Easy to use tools streamline the process and enhance campaign effectiveness.
Sendbird
"Delivers AI-based customer support on any channel."
Focused on
AI Powered Customer Support
.
Sendbird provides AI agents that offer 24/7 customer support across all digital channels. These agents handle routine inquiries, learn and adapt over time, and escalate complex issues to human agents. This approach improves response times, increases resolution rates, and integrates smoothly with existing customer support software.
Omnichannel Customer Engagement
Sendbird claims that their AI agents provide seamless, omnichannel support across mobile, web, social media, SMS, or email, 24/7.
High Customer Satisfaction
Sendbird claims a 96% CSAT achievement in telecommunication, attributing success to their feature-rich chat service.
Cost Savings
Sendbird claims that their solutions lead to a 43% estimated cost savings for companies, thanks to efficient AI integration.