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Comparison Gorgias vs. onsitesupport.io Customer Service & Experience Vendor Comparison

Gorgias and onsitesupport.io are Customer Service & Experience vendors.

gorgias.com
Gorgias Automated support and sales for ecommerce businesses. They focus on AI Powered Customer Support.

onsitesupport.io
onsitesupport.io Provides support suite for ecommerce sellers They focus on AI Powered Customer Support.

Gorgias or onsitesupport.io?
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Gorgias

"Automated support and sales for ecommerce businesses."
Focused on AI Powered Customer Support .
Gorgias simplifies ecommerce support by automating customer interactions. It combines AI with human agents to handle up to 60% of inquiries, giving support teams space to focus on complex issues. Integrated with major platforms, it centralizes communications, boosting sales and efficiency across emails, chats, and social media.

onsitesupport.io

"Provides support suite for ecommerce sellers"
Focused on AI Powered Customer Support .
OnsiteSupport.io helps ecommerce sellers manage customer interactions. It offers live chat, a support desk, and knowledge base to make customer support less chaotic. It includes tools like branded landing pages and QR codes, which streamline customer communication and reduce the pain of returns.

Key Features & Benefits

Inclusive Support Suite
OnSiteSupport claims that it offers an all-in-one support suite tailored for eCommerce sellers, covering various tools.
Exclusive Amazon Integration
OnSiteSupport claims that its platform provides exclusive integration with Amazon, enhancing seller capabilities.
Proactive Customer Engagement
OnSiteSupport claims that their tools engage customers proactively, aiming to prevent costly returns and bad reviews.
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