Blurbs
comparison of Podium and Sendbird
Learn about how these Customer Service & Experience vendors stack up against each other
by
checking out our blurbs,
claims, and case studies.
Blurbs
comparison of Podium and Sendbird
Learn about how these Customer Service & Experience vendors stack up against each other
by
checking out our blurbs,
claims, and case studies.
Podium
"AI assistant converts leads into loyal customers."
Focused on
Omnichannel Communication
.
Podium helps marketers by unifying all customer interactions into a single inbox. It uses AI to respond instantly, capture leads via SMS, webchat, and review sites, and automate follow-ups to drive repeat business without requiring substantial oversight.
Boosts your sales
Podium claims that their AI Employee increases your bottom line by up to 30%, enhancing customer satisfaction and driving sales.
Cuts response time
Podium claims that their AI cuts the median response time by 72%, reducing it from over 5 minutes to under 2 minutes.
Increases lead conversion
Podium claims that their AI doubles their lead response and closing rates, turning more leads into sales across various industries.
Sendbird
"Delivers AI-based customer support on any channel."
Focused on
AI Powered Customer Support
.
Sendbird provides AI agents that offer 24/7 customer support across all digital channels. These agents handle routine inquiries, learn and adapt over time, and escalate complex issues to human agents. This approach improves response times, increases resolution rates, and integrates smoothly with existing customer support software.
Omnichannel Customer Engagement
Sendbird claims that their AI agents provide seamless, omnichannel support across mobile, web, social media, SMS, or email, 24/7.
High Customer Satisfaction
Sendbird claims a 96% CSAT achievement in telecommunication, attributing success to their feature-rich chat service.
Cost Savings
Sendbird claims that their solutions lead to a 43% estimated cost savings for companies, thanks to efficient AI integration.