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Updated 3 Days Ago
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Sendbird provides AI agents that offer 24/7 customer support across all digital channels. These agents handle routine inquiries, learn and adapt over time, and escalate complex issues to human agents. This approach improves response times, increases resolution rates, and integrates smoothly with existing customer support software.
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Sendbird's Website Claims...
Our bot logged these claims from Sendbird's website.
Omnichannel Customer Engagement
Sendbird claims that their AI agents provide seamless, omnichannel support across mobile, web, social media, SMS, or email, 24/7.
High Customer Satisfaction
Sendbird claims a 96% CSAT achievement in telecommunication, attributing success to their feature-rich chat service.
Cost Savings
Sendbird claims that their solutions lead to a 43% estimated cost savings for companies, thanks to efficient AI integration.
Customer Service & Experience Q & A
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1.
What customer service channels do you support (email, live chat, social media, phone, SMS, AI chatbots, etc.)?
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2.
Do you offer AI-powered automation for customer support (chatbots, ticket routing, sentiment analysis, etc.)?
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3.
How does your platform integrate with our existing tech stack (Shopify, Magento, Salesforce, Zendesk, Klaviyo, etc.)?
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4.
Do you provide real-time customer insights and analytics for tracking satisfaction and agent performance?
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5.
What is your approach to personalization and proactive customer engagement?
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6.
Do you offer multilingual support and localization for global customers?
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7.
What level of automation vs. human support do you provide, and can we customize this balance?
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8.
What level of customer support do you provide for us (dedicated account manager, 24/7 support, self-service options)?
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9.
How do you handle peak-season customer service scaling (holidays, product launches, flash sales)?
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10.
Do you provide sentiment analysis and feedback tools to improve CX?
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