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Comparison Dotdigital vs. Emarsys Customer Service & Experience Vendor Comparison

Dotdigital and Emarsys are Customer Service & Experience vendors.

dotdigital.com
Dotdigital Automates personalized marketing across multiple channels. They focus on Customer Engagement & Personalization.

emarsys.com
Emarsys AI-driven personalized omnichannel customer engagement platform. They focus on Customer Engagement & Personalization and Omnichannel & Customer Engagement.

Dotdigital or Emarsys?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Dotdigital

"Automates personalized marketing across multiple channels."
Focused on Customer Engagement & Personalization .
Dotdigital helps marketers cut through the noise with its cross-channel automation platform. It allows for personalized messages via email, SMS, and social channels, ensuring your campaigns connect with the right audience. By streamlining customer interactions, it reduces workload and maximizes impact without the typical data chaos.

Key Features & Benefits

Privacy, security, sustainability
Dotdigital claims that their focus on privacy, security, and sustainability distinguishes them from competitors.
AI-powered insights
Dotdigital claims that their AI-powered platform provides actionable insights to build high-converting campaigns.
Hyper-personalized campaigns
Dotdigital claims that their hyper-personalized campaigns deliver the right message to the right person at the right time.

Emarsys

"AI-driven personalized omnichannel customer engagement platform."
Focused on Customer Engagement & Personalization and Omnichannel & Customer Engagement .
SAP Emarsys provides AI-driven personalized omnichannel marketing tools for diverse industries. It integrates multiple channels like email, SMS, and web for individual customer targeting. The platform uses customer data effectively while offering marketing automation and detailed analytics. Its native loyalty solution further strengthens customer-brand relationships.

Key Features & Benefits

Higher channel adoption
SAP Emarsys claims that organizations using their platform experience higher channel adoption, greater productivity, and reduced IT costs.
Impressive customer reach
SAP Emarsys claims that John Frieda achieved 4X greater customer reach through their product launch using their platform.
Award-winning technology
SAP Emarsys claims that for the sixth year, it is a leader in the Gartner Magic Quadrant for Personalization Engines.
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