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Learn about how these Customer Service & Experience vendors stack up against each other by checking out our blurbs, claims, and case studies.

twilio.com
Full Blurb
Twillio
"Communications platform for multichannel customer engagement"
Focused on Omnichannel Communication .
Twilio transforms how businesses interact with customers using APIs for messaging, voice, and email. By unifying communication and customer data, Twilio helps brands design seamless experiences. Its tools are adaptable, suitable for quick implementations and innovation in customer interaction strategies.
Global communication reach
Twilio claims that their Messaging product can send and receive multichannel text and media messages in over 180 countries, providing an extensive communication reach.
Reliable API uptime
Twilio claims that they offer 99.95%+ API uptime, ensuring consistently reliable service to power critical communication features for users.
Data-driven engagement
Twilio claims that their Customer Engagement Platform allows for personalized, data-driven interactions across various channels, enhancing customer experience.
getzowie.com
Full Blurb
Zowie
"Automate customer interactions with conversational AI agents."
Focused on AI Powered Customer Support and AI Shopping Agents .
Zowie helps marketers automate customer interactions with AI-powered agents that replace clicks with natural conversations. They can handle complex workflows and integrate with existing systems. This means faster resolutions, more personalized service, and the ability to manage increased ticket volumes without scaling staff. It’s automation that supports brand loyalty.
Increased efficiency and accuracy
Zowie claims that their AI Decision Engine ensures 100% accuracy, enhancing efficiency without sacrificing reliability.
Revenue growth through innovation
Zowie claims that their AI technologies have unlocked $3 million in new revenue through improved customer support.
Comprehensive customer interaction automation
Zowie claims their AI Agent automates complex workflows and delivers personalized support using best-in-class models.