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"Simplifies e-commerce returns with global solutions."

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ZigZag helps marketers streamline return processes, saving costs and reducing hassle. Their platform leverages a global carrier network, integrating seamlessly with e-commerce platforms. This enhances customer satisfaction and lets businesses recover revenue through store credits or live exchanges. Plus, their detailed reporting offers insights to minimize returns and boost profits.
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ZigZag Global's Website Claims...
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Award-Winning Support
ZigZag claims that they won the eCommerce Support Business Award for their innovative platform.
Seamless Shopify Integration
ZigZag claims that they seamlessly integrate with Shopify for smooth e-commerce operations.
Global Reach
ZigZag claims that their network includes over 1,500 carriers across 170 countries.
BlurbSTAR Case Study
ECCO & ZigZag Global
ECCO enhanced returns with ZigZag, improving satisfaction and efficiency.
case study
50%
Customers offered paperless returns
35,000,000
Paper labels reduced yearly
1.
Situation
ECCO's Pre-ZigZag Struggles
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Struggled with tracking returned items.
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Insufficient data for returns analysis.
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Long lead times for returns processing.
ECCO, a high-quality shoe retailer, faced significant challenges in managing its product returns before partnering with ZigZag Global. The lack of a robust returns tracking system left both customers and the company in the dark about the status of returns, leading to high levels of interaction with customer care. Additionally, ECCO struggled with insufficient data to analyze and address the reasons behind return spikes, and the existing logistics broker caused long lead times for returns to reach their central warehouse. These issues not only burdened ECCO's operations but also negatively impacted customer satisfaction.
2.
Task
Choosing the Right Partner
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Select a specialized returns solution.
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Ensure collaborative implementation approach.
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Emphasize seamless transition and integration.
ECCO's task was to find a returns management solution that could address these multifaceted challenges effectively. Opting for ZigZag Global, ECCO was guided by the reputation of ZigZag's market-leading returns portal and the promise of specialized expertise. The objective was to implement a system that enhances collaboration across ECCO's departments, from IT and logistics to customer care. Dan Grunwerg, ECCOโ€™s Group Senior Director of E-commerce, emphasized the importance of ZigZagโ€™s approach and the team's flexibility in making the transition easy for ECCO, who were not yet mature in returns management.
3.
Action
Implementing ZigZag Success
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Swift implementation with expert support.
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Enhanced tracking and user-friendly portal.
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Prioritized paperless returns.
ZigZag Global rapidly facilitated ECCO's adoption of their returns management platform, providing access to extensive carrier networks, enhanced tracking capabilities, and a user-friendly online portal. ZigZagโ€™s expert team ensured a smooth integration through APIs and platform cartridges, minimizing ECCOโ€™s development needs. The transition was carried out swiftly, allowing ECCO to go live within months despite peak season interruptions. The paperless returns initiative was prioritized, with options like InPost aiding in the transition, significantly reducing paper waste and moving towards the goal of fully paperless returns.
4.
Result
Improved Operations and Satisfaction
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Expedited refund processing.
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Increased customer trust and satisfaction.
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Significant reduction in paper waste.
The results of implementing ZigZag's returns platform were transformative for ECCO. The online portal not only expedited refund processing but also streamlined warehouse operations, reducing customer inquiries and enhancing satisfaction through reliable, trackable returns. The paperless return initiative, facilitated by ZigZagโ€™s network, decimated paper waste, with ECCO now offering paperless returns to approximately 50% of customers. Additionally, the wealth of data now available to ECCO empowers them to analyze return patterns and proactively address issues, reducing return spikes and optimizing operational efficiency.
Keywords
ECCO RETURNS MANAGEMENT
ZIGZAG GLOBAL
PAPERLESS RETURNS
CUSTOMER SATISFACTION
DATA-DRIVEN DECISIONS
RETURNS PORTAL
LOGISTICS SOLUTIONS
Fulfillment, Returns, & 3PL Q & A
ZigZag Global hasn't answered their category questions yet.
1.
What specific warehousing and fulfillment services do you offer (3PL, order fulfillment, inventory storage, pick & pack, kitting, returns management, etc.)?
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2.
What geographic locations do your fulfillment centers cover, and how does this impact delivery speeds?
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3.
How does your platform integrate with our existing eCommerce and retail tech stack (Shopify, Amazon, ERP, POS, OMS, WMS, carriers, etc.)?
ZigZag Global has not completed their Blurbs FAQs
4.
What carrier partnerships and shipping options do you offer (FedEx, UPS, USPS, DHL, regional carriers, freight, same-day, international, etc.)?
ZigZag Global has not completed their Blurbs FAQs
5.
How do you handle inventory management, demand forecasting, and real-time stock visibility?
ZigZag Global has not completed their Blurbs FAQs
6.
What solutions do you offer for reverse logistics and returns processing?
ZigZag Global has not completed their Blurbs FAQs
7.
How do you optimize fulfillment costs, and what pricing models do you offer (flat-rate, per-order, storage fees, revenue share)?
ZigZag Global has not completed their Blurbs FAQs
8.
Do you offer omnichannel fulfillment, including B2B (retailers, wholesalers) and DTC (eCommerce, subscriptions, marketplaces, etc.)?
ZigZag Global has not completed their Blurbs FAQs
9.
How do you ensure delivery reliability, shipping speed, and order accuracy (SLA guarantees, performance tracking, penalties, etc.)?
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10.
How does your platform handle international fulfillment, customs clearance, and duty management?
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ZigZag Global
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