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Updated 3 Days Ago
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ZEALS helps marketers build tailored chat experiences across social media channels using AI. These chats mimic real conversations and aim to increase consumer engagement. ZEALS focuses on personalization, drawing on zero-party data to customize responses and offers. Managed services support chat optimization, making complex setup and maintenance easier.
Chatbots & Live Chat Q & A
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1.
Does your platform support both AI-driven chatbots and live human chat, or is it only one of these?
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How does your AI chatbot handle complex queries, and can it escalate conversations to live agents?
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3.
What messaging channels do you support (website chat, SMS, WhatsApp, Facebook Messenger, Instagram, email, voice, etc.)?
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4.
How does your chatbot handle personalization using customer data (order history, past interactions, browsing behavior, etc.)?
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5.
Can your chatbot support automated product recommendations and guided shopping experiences?
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How does your platform integrate with our existing tech stack (Shopify, Magento, Salesforce, Klaviyo, Google Analytics, etc.)?
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7.
Do you offer AI-driven sentiment analysis and customer intent detection?
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8.
How do you measure chatbot and live chat performance (CSAT scores, conversion rates, resolution time, retention impact)?
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9.
Do you support AI training and custom chatbot workflows for different customer journeys?
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10.
Do you offer proactive chat triggers based on user behavior (e.g., cart abandonment, exit intent, repeat visits)?
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