Fulfillment, Returns, & 3PL

Walmart GoLocal

"Provides white-label local delivery solutions nationwide."

Walmart GoLocal enables businesses to use its delivery infrastructure for local and last-mile fulfillment. The platform offers tailored delivery solutions, backed by Walmart’s retail experience, ensuring businesses can efficiently deliver products anywhere in the U.S. It provides real-time tracking and promises transparent pricing without hidden fees.

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Walmart GoLocal's Website Claims...

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Decades of retail experience

Walmart GoLocal claims that they leverage decades of retail experience to offer unparalleled delivery services nationwide.

Reliable, on-time delivery

Walmart GoLocal claims that their technology ensures reliable and on-time delivery with real-time tracking for businesses.

Transparent and competitive pricing

Walmart GoLocal claims that they provide competitive pricing with transparency and no hidden fees, honoring Walmart's core vision.

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BlurbSTAR Case Study

1-800-Flowers & Walmart GoLocal

Enhanced delivery, satisfaction, reduced costs, efficient process via GoLocal.

20%

Reduction in labor costs

100 million

Stems delivered annually

Situation

Meeting Delivery Expectations for Gifts

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1-800-Flowers needed reliable delivery for 100M stems.

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Focus on personal, emotional gift delivery.

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Aimed at enhancing delivery consistency and quality.

1-800-Flowers, a major floral retailer delivering over 100 million stems annually, recognized the importance of providing reliable and efficient delivery services to meet customer expectations. Given the personal and emotional nature of gifting flowers, especially for special occasions, it was crucial for 1-800-Flowers to ensure timely and intact deliveries. Their challenge was sourcing a last-mile delivery partner capable of maintaining high standards of quality, flexibility, and customer satisfaction. 1-800-Flowers partnered with Walmart GoLocal, leveraging Walmart's expertise as a retailer to better serve their customers and enhance the entire shopping experience.

Task

Find Efficient Delivery Partner

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Identify partner for seamless delivery to multiple locations.

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Maintain brand control over customer experience.

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Enhance reliability, lower costs, and optimize routes.

The task for 1-800-Flowers was to identify a delivery partner that could fulfill orders across hundreds of shops efficiently and cost-effectively. The solution had to provide route optimization, batched delivery, and maintain a white-label service to ensure that 1-800-Flowers retained control over customer interactions. Additionally, it was essential to implement features like proof of delivery to enhance customer trust and satisfaction while reducing order cancellations and complaints. Walmart GoLocal offered these capabilities and helped franchise owners like Jaime Castellanos streamline delivery operations and reduce labor costs by 20%.

Action

Implement Walmart GoLocal Services

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Integrated GoLocal for optimized delivery routes.

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Ensured full order transparency for recipients.

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Seamless platform adoption through BloomNet’s portal.

1-800-Flowers integrated Walmart GoLocal services to fulfill delivery tasks efficiently. The service enabled franchise owners to utilize route optimization and batched deliveries, significantly lowering delivery costs and freeing up employee time. Customers could track orders end-to-end, from creation to receipt, ensuring transparency and reliability. Additionally, the integration was facilitated through BloomNet’s portal, making it easy for shops to adopt the service. Employees found the platform intuitive, allowing them to swiftly book deliveries with a few clicks, thereby enhancing productivity and focusing on their core competencies like creating beautiful floral arrangements.

Result

Enhanced Customer Satisfaction and Efficiency

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Reduced delivery labor costs by 20%.

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Increased deliveries without customer complaint rise.

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Improved brand reputation with easy, efficient service.

The partnership with Walmart GoLocal resulted in increased customer satisfaction and operational efficiency for 1-800-Flowers. By reducing delivery-related labor costs by 20% and improving delivery reliability, the franchise could take on more delivery orders without any decline in service quality. Customer feedback highlighted a seamless and stress-free ordering experience, which strengthened the brand’s reputation in the market. Additionally, the delivery team's newfound efficiency allowed them to focus on creative tasks and elevate customer service standards. This strategic collaboration substantially bolstered 1-800-Flowers' ability to meet growing delivery demands while maintaining a high level of customer care.

Keywords

1-800-FLOWERS DELIVERY

WALMART GOLOCAL

CUSTOMER SATISFACTION

LAST-MILE DELIVERY

ROUTE OPTIMIZATION

BATCHED DELIVERY

PROOF OF DELIVERY

BLOOMNET PORTAL

Fulfillment, Returns, & 3PL Q & A

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What specific warehousing and fulfillment services do you offer (3PL, order fulfillment, inventory storage, pick & pack, kitting, returns management, etc.)?