Operations and Project Management

Vertex

"Automates global tax compliance and reporting processes."

Vertex Inc. simplifies the complex world of tax compliance by automating the processes involved in managing indirect taxes across different jurisdictions. By integrating with existing business systems, it ensures transactions are accurate, compliant, and optimized for regulatory changes, allowing businesses to focus on operations without tax-related interruptions.

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Vertex's Website Claims...

Our bot logged these claims from Vertex's website.

tax-sensitized data advantage

Vertex claims that its platform powers smarter global compliance with tax-sensitized data, ensuring every transaction is accurate, compliant, and audit-ready.

seamless ERP integration

Vertex claims that its modern, API-ready platform integrates with leading ERP systems to automate and simplify tax compliance in real-time.

efficient compliance reporting

Vertex claims that its solutions streamline returns and reporting, helping businesses stay compliant with evolving regulatory demands while minimizing audit exposure.

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Operations and Project Management

BlurbSTAR Case Study

Pet Supermarket & Vertex Inc.

Vertex improves accuracy and boosts ecommerce growth.

97%

Reduction in audit fines

100,000+

E-commerce transactions processed yearly

Situation

High transaction volume issues identified.

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Pet Supermarket handled 100,000+ annual transactions.

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Challenges included tax inaccuracies and pricing issues.

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Competitive pressure from Amazon and Walmart.

Pet Supermarket, a leading provider of pet food and accessories, faced barriers to growth in their eCommerce operations. Handling over 100,000 eCommerce transactions annually, they grappled with several challenges impacting their revenue and customer satisfaction. Key issues included tax and pricing inaccuracies, which could tarnish their reputation and affect profit margins. Moreover, the complexity of regional tax holidays required swift updates to tax content, posing a challenge to timely participation. The competitive landscape with players like Amazon and Walmart further amplified the need for flexibility during peak sales periods. Consistent customer experience was another concern as consumers preferred diverse shopping mediums. Proper record-keeping for tax audits was imperative to reduce audit risks.

Task

Optimize tax and transaction processes.

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Enhance tax and transaction accuracy.

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Automate updates for regional tax holidays.

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Improve record-keeping for tax audits.

The task at hand was to optimize the tax and transaction processes to ensure accuracy, enhance customer experience, and maintain competitiveness. Pet Supermarket needed an effective solution to overcome tax calculation errors, speed up transaction processes to prevent cart abandonment, and automate updates during regional tax holidays. Moreover, the company sought a method to improve record-keeping for tax audits by storing exemption certificates electronically and generating signature-ready tax returns. By addressing these needs, Pet Supermarket aimed to enhance their operational efficiency and customer satisfaction while mitigating the risk of audit penalties.

Action

Vertex integration with Salesforce executed.

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Implemented Vertex O Series integration.

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Automated real-time tax determination.

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Managed exemption certificates electronically.

Pet Supermarket integrated Vertex O Series with Salesforce Sales and Commerce Cloud solutions to tackle these challenges. The integration allowed for automated tax determination on every sales transaction in real-time. Vertex’s solution enabled them to automate and customize tax determination processes, handle tax complexities in wholesale transactions, and utilize the Vertex Certificate Center for exemption certificate management. Additionally, Vertex Indirect Tax Returns were employed to produce signature-ready returns for North American indirect taxes, facilitating efficient compliance management. With these tools, Pet Supermarket strengthened its tax processes, ensuring speed and accuracy in transaction handling.

Result

Significant tax accuracy and efficiency gains.

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Achieved 97% reduction in audit fines.

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Enhanced transaction speed and accuracy.

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Boosted sales during tax holidays.

The integration of Vertex solutions resulted in considerable improvements for Pet Supermarket. They achieved a 97% reduction in audit fines and penalties by calculating taxes more accurately. Transaction processes became faster and more consistent, reducing cart abandonment due to instantaneous tax rate calculations. The integration’s scalability allowed Pet Supermarket to handle growing transaction volumes seamlessly. They could efficiently manage tax holiday updates, thereby boosting sales during these periods. Overall, the enhanced consistency across sales channels improved the customer experience, supporting the company's competitive position against industry giants like Amazon and Walmart.

Keywords

VERTEX O SERIES

SALESFORCE INTEGRATION

E-COMMERCE TAX SOLUTION

EXEMPTION CERTIFICATES MANAGEMENT

AUDIT RISK REDUCTION

Operations and Project Management Q & A

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What aspects of project management and operations does your platform support (task management, workflow automation, inventory tracking, vendor coordination, logistics, etc.)?