Blurbs Logo
rivo.io

Rivo

Work Here?

"Custom loyalty and retention platform for Shopify"

Submit Anonymous RFI
Case study hero image
Nutshell

Rivo helps marketers on Shopify create personalized loyalty and referral programs that drive repeat business. It integrates with existing systems and offers custom loyalty setups, making it easier for brands to engage and retain customers by offering rewards, VIP tiers, and more meaningful customer interactions.

In Detail
✌️ Protect your inbox from AI SDRs.
Why contact Vendors anonymously?
Blurbs protects your identity as you ask about all the important questions — pricing, contract terms, service levels, implementation, integrations, or compliance—without having to enter a sales funnel.
Rivo's Website Claims...
A summary of the claims made on Rivo's website as noticed by our bot, Vinny.
Quick and seamless migration
Rivo claims that migrating from other platforms to their system is quick and seamless, taking less than 1 month.
Customizable loyalty experience
Rivo claims to offer a fully customizable loyalty platform that integrates seamlessly with Shopify, offering unique earning rules and VIP tiers.
Wide integration capabilities
Rivo claims to be deeply integrated with over 50 apps in the Shopify ecosystem, allowing for seamless operation across tech stacks.
Case Studies
Unified global loyalty program drives seamless growth and engagement.
The most accurate case study for Rivo
17.4%
Portland Leather's revenue from loyalty post-migration
3 weeks
Time for Partner's Coffee's design and migration
Situation
Scaling global loyalty seamlessly.
→
Striving for a cohesive global loyalty structure.
→
Maintaining high enterprise security and governance standards.
→
Addressing fragmented experiences across regional markets.
Dr. Squatch, a prominent men's grooming brand known for its natural soap products, was expanding internationally with ambitions to unify its diverse loyalty systems. Each regional market previously operated with its own set of loyalty tools, currencies, and definitions, resulting in fragmented customer experiences. The challenge was to build a cohesive global framework to enhance consistency and efficiency. Furthermore, Dr. Squatch aimed to uphold its strong standing in enterprise-grade security, privacy, and governance consistent with SOC 2 Type II and GDPR standards.
Task
Unify loyalty with enterprise-grade assurance.
→
Transition millions of customer profiles seamlessly.
→
Integrate multi-currency and referral flows.
→
Ensure uninterrupted global operations during migration.
The task was to align Dr. Squatch's global markets under one unified loyalty platform without disrupting live operations. This involved transitioning millions of customer profiles and retaining verified balances and redemption histories. The platform needed to integrate with existing systems and support the fast-moving culture of Dr. Squatch. This required the setup of staging environments for each region to manage localized rollouts, incorporating multi-currency alignment and standardized referral flows. The task was also to maintain auditability and reliability across all operations, ensuring a seamless experience for both the business and its customers.
Action
Engineered migration with precision.
→
Utilized a methodical engineering approach for migration.
→
Implemented test environments for smooth transitions.
→
Integrated real-time data across marketing platforms.
Rivo collaborated closely with Dr. Squatch to undertake the migration as an engineering project, methodically crafting a global architecture using Shopify Markets. The approach involved building and validating test environments to give stakeholders a clear preview of the post-launch landscape. Every region was afforded a dedicated staging environment, ensuring minimal operational disruption when the cutover happened. The systematic approach included syncing across multiple marketing platforms for real-time data integration. The comprehensive engineering project culminated in a smooth transition, with all points and analytics fully aligned across global markets, bolstered by SOC 2 Type II and GDPR compliance.
Result
Enhanced growth through unified loyalty.
→
Unified system resulted in increased engagement rates.
→
Streamlined operations across global markets.
→
Platform equipped to scale with future growth.
Post-migration, Dr. Squatch benefited from a robust global loyalty platform that drove significant improvements in engagement and repeat purchase behavior. This unified system provided a consistent customer experience, with streamlined interfaces regardless of geographical location. For the internal teams, it meant having a centralized system that could manage multiple markets efficiently. The infrastructural changes laid a strong foundation for Dr. Squatch's future growth ambitions, with the platform ready to scale alongside expanding product lines and customer reach. Importantly, the integration facilitated a seamless customer experience for rewards, providing peace of mind and operational clarity.
Keywords
DR. SQUATCH
RIVO
GLOBAL LOYALTY PLATFORM
SHOPIFY PLUS
CUSTOMER ENGAGEMENT
ENTERPRISE-GRADE SECURITY
SOC 2 TYPE II
GDPR COMPLIANCE
LOYALTY PROGRAM MIGRATION
MULTI-CURRENCY SUPPORT
Loyalty & Rewards Q & A
Rivo hasn't answered their category questions yet.
Rivo
Website
Back to Top