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Reputation helps marketers handle online branding by managing reviews, leveraging AI-generated insights, and tracking competitor performance. With centralized customer feedback and performance metrics, the tool lets businesses enhance their visibility, improve decision-making, and maintain brand credibility. No need for traditional reputation tools here—just data-driven action.
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Reputation's Website Claims...
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industry-leading platform
Reputation.com claims that their AI-driven platform provides a 360° view of consumer sentiment, enabling businesses to bridge the gap between brand promise and reality.
competitive benchmarking
Reputation.com claims to offer competitive benchmarking and industry insights, allowing businesses to always know where they stand compared to competitors.
improved online visibility
Reputation.com claims their solutions help businesses increase online visibility, attract more customers, and drive more positive reviews across all locations.
BlurbSTAR Case Study
Bensons for Beds & Reputation.com
Boosted digital journey, increased reviews, improved reputation significantly.
26m
views of business listings in two years
297%
increase in review requests annually
1.
Situation
Largest Retailer Needs Feedback Solution
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Largest bed retailer in Great Britain
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170 retail locations across the country
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Needed efficient feedback management
As Great Britain’s largest retailer of beds, mattresses and bedroom furniture, Bensons for Beds operates across 170 locations. They needed a solution to manage customer feedback efficiently and improve the brand’s online reputation.
2.
Task
Boost Feedback and Reviews
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Implement customer-focused surveys
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Increase volume of feedback and reviews
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Analyze feedback from third-party sites
Bensons for Beds aimed to implement a customer-focused survey program to enhance service offerings both in-store and online. Their goals were to increase the volume of customer feedback, elevate each site's review ratings, and gather actionable insights from third-party sites like Google, Facebook, and Trustpilot.
3.
Action
Deploy Survey and Tech Solutions
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Designed and deployed survey program
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Utilized 'Review Booster' technology
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Engaged key stakeholders effectively
Partnering with Reputation, Bensons for Beds designed and deployed a comprehensive survey program around each customer touchpoint. They utilized Reputation’s ‘Review Booster’ technology to drive up review volumes, increase online visibility, and engage key stakeholders for improved visibility and reporting.
4.
Result
Significant Increase in Metrics
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297% increase in customer reviews
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30-point increase in NPS
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26 million views of business listings
As a result, Bensons for Beds saw 297% more customer reviews annually and a 30-point increase in Net Promoter Score (NPS). Their business listings generated over 26 million views in two years, contributing to a 4.7-star rating for the group and a 109% better Reputation Score compared to the industry average.
Keywords
BENSONS FOR BEDS
REPUTATION.COM
CUSTOMER FEEDBACK
ONLINE REPUTATION
REVIEW BOOSTER
NET PROMOTER SCORE
BUSINESS LISTINGS
SURVEY PROGRAM
CUSTOMER TOUCHPOINTS
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