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Quantanite integrates AI and outsourcing to streamline sales, customer care, and data operations. They combine automation with human intelligence to increase conversion, retention, and growth. In a complex martech world, they offer practical solutions that adapt to businesses' dynamic needs rather than one-size-fits-all promises.
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Quantanite's Website Claims...
Our bot logged these claims from Quantanite's website.
Exceptional customer experiences
Quantanite claims that they achieve outstanding customer satisfaction through a blend of personal touch and digital advancements.
Reduced operational costs
Quantanite claims that they immediately cut operational costs by using value-add resource models and streamlined operations.
Enhanced process efficiency
Quantanite claims that they enhance efficiency by utilizing AI-driven solutions in recruitment, training, and quality assurance.
BlurbSTAR Case Study
Quantanite & AI-Enabled Driver and Fleet Safety Pl...
Quantanite improves safety data accuracy and operational efficiency.
80%
Team growth since inception
99%
Accuracy score maintained
1.
Situation
Complex, High-Volume Data Challenge
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Client operates globally at scale.
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Maintaining 99% operational accuracy.
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24/7 support across many time zones.
The client, an AI-enabled driver and fleet safety platform, needed a reliable solution for managing an overwhelming amount of data from their machine learning systems. Their goal was to predict, prevent, and reduce high-risk events by analyzing billions of data points collected from over 1 billion AI-analyzed video miles. The need for maintaining 99% accuracy in operations compounded the complexity as reviewers had to master 24 different process steps. Each step included learning diverse traffic rules and regulations from multiple countries and handling numerous complex events. Operating on a global scale, they required 24/7 support with reviewers situated across various time zones.
2.
Task
Ensuring Accurate Operational Efficiency
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Develop scalable framework for accuracy.
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Build a knowledgeable reviewer team.
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Implement quality management and growth.
To address these challenges, Quantanite needed to provide an efficient framework that maintained accuracy and supported continuous improvement. This involved creating an operational plan that accounted for the vast quantities of data while ensuring each reviewer was knowledgeable in different traffic regulations and procedure processes. The task specific to Quantanite involved building a structured yet flexible support system to match client expansion needs. This included scaling headcount effectively and maintaining rigorous quality standards to ensure process accuracy and innovation.
3.
Action
Deploying Strategic Support Teams
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Built a 20 FTE QA team.
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Ensured cover for attrition/absences.
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Implemented advanced data labeling services.
Quantanite developed a robust 'Buffer team' framework, acting as an internal QA team of 20 full-time employees (FTEs). These teams audited processes, provided feedback, and coached existing employees to sustain quality assurance. By covering existing reviewers during absences and attrition, they maintained the required staffing levels at all times. Moreover, additional new teams were formulated to handle complex issues, allowing for swift onboarding, training, and feedback distribution. The services offered included comprehensive data labeling solutionsβsuch as image labeling, multi-dimensional tagging, and training designed to fine-tune decision accuracy by understanding human behavior and reactions.
4.
Result
Significant Growth, Success, and Expansion
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Achieved 80% team growth.
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Acquired additional business line.
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Improved 24/7 customer success rates.
Quantanite's strategic interventions resulted in a substantial 80% expansion in the team since the project's inception. The key performance indicators (KPIs) were consistently achieved, emphasizing improvements in team performance, quality, and overall client partnership. An additional line of business (LOB) was acquired, further entrenching the client's market position. Continuous 24/7 support enhanced customer success rates and showcased the effectiveness of Quantanite's operational methodologies in optimizing business processes with innovative people and technology orchestration.
Keywords
AI-ENABLED DRIVER SAFETY
DATA LABELING PLATFORM
FLEET SAFETY TECHNOLOGY
OPERATIONAL EFFICIENCY IMPROVEMENT
MACHINE LEARNING DATA ANALYSIS
Customer Service & Experience Q & A
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1.
What customer service channels do you support (email, live chat, social media, phone, SMS, AI chatbots, etc.)?
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2.
Do you offer AI-powered automation for customer support (chatbots, ticket routing, sentiment analysis, etc.)?
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3.
How does your platform integrate with our existing tech stack (Shopify, Magento, Salesforce, Zendesk, Klaviyo, etc.)?
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4.
Do you provide real-time customer insights and analytics for tracking satisfaction and agent performance?
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5.
What is your approach to personalization and proactive customer engagement?
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6.
Do you offer multilingual support and localization for global customers?
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7.
What level of automation vs. human support do you provide, and can we customize this balance?
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8.
What level of customer support do you provide for us (dedicated account manager, 24/7 support, self-service options)?
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9.
How do you handle peak-season customer service scaling (holidays, product launches, flash sales)?
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10.
Do you provide sentiment analysis and feedback tools to improve CX?
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