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Updated 3 Days Ago
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2 Verified Clients
Metapack streamlines delivery management for large retailers and 3PLs. It offers integration with over 350 carriers, automating processes like carrier selection and label printing. This reduces costs and boosts efficiency, especially during peak times. It ensures accurate delivery promises, simple tracking, and easy returns to enhance customer satisfaction and retention.
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MetaPack / Auctane's Website Claims...
Our bot logged these claims from MetaPack / Auctane's website.
largest carrier network
Metapack claims that it provides access to the world's largest network of 350+ carriers, ensuring unmatched shipping scalability.
instant label printing
Metapack claims that it enables instant label printing and shipping documents, even during peak shopping periods, boosting efficiency.
branded tracking experience
Metapack claims that it offers simple branded tracking, significantly reducing WISMO contacts and enhancing customer engagement.
BlurbSTAR Case Study
Mountain Warehouse & Metapack
Metapack helps Mountain Warehouse boost growth and optimize delivery.
20%
Uplift in customer conversion
15-30%
Reduction in transportation costs
1.
Situation
Mountain Warehouse faces growth challenges
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Rapid growth with planned 50 store openings in 2024
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Needs to maintain high delivery standards
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Expanding into new markets, including North America
Mountain Warehouse, a leading UK outdoor clothing retailer with over 5 million customers and stores worldwide, is experiencing rapid growth. With plans to open 50 more stores in 2024 and expand into new markets like North America, the company faces the challenge of maintaining its high-standard consumer delivery experience. Its existing infrastructure needed enhancement to support this growth while ensuring top-notch ecommerce experiences and efficient delivery operations.
2.
Task
Enhancing delivery infrastructure globally
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Seek a partner for infrastructure enhancement
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Require insight for data-driven decisions
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Aim for worldwide delivery consistency
To address these challenges, Mountain Warehouse needed to enhance its shipping infrastructure to provide seamless ecommerce experiences and maintain competitive delivery options. It required a partner that could provide insight into carrier performance to inform data-driven decisions, ensure worldwide delivery consistency, and optimize cost-efficiency. The task was to find a comprehensive solution that would automate processes, offer customer-centric delivery choices, and improve overall operational efficiency.
3.
Action
Leveraging Metapack's comprehensive solutions
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Automated parcel allocation with Delivery Manager
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Offered convenient real-time delivery options
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Gained insights with Metapack Intelligence
Mountain Warehouse partnered with Metapack, utilizing its Delivery Manager to simplify last-mile carrier integrations and automate parcel allocation. Using Metapackโs Delivery Options and Intelligence solutions, Mountain Warehouse could provide real-time, convenient shipping choices and gain insights into carrier performance. This included offering out-of-home delivery options and utilizing performance data to select optimal carriers. Additionally, pre-built reports helped them proactively address delivery issues, ensuring high delivery standards and customer satisfaction.
4.
Result
Significant cost reduction and sales growth
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Achieved 15-30% reduction in transportation costs
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20% uplift in customer conversion rates
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100% reduction in year-on-year contact-to-order
The implementation of Metapack's solutions led to a substantial 15-30% reduction in transportation costs. Mountain Warehouse experienced a 20% uplift in customer conversion rates due to increased delivery options. They entered new markets more effectively, significantly reducing the year-on-year contact-to-order by over 100% through enhanced data utilization. Operational efficiency improved as transport planning became data-driven, and pre-built reporting addressed delivery challenges proactively, minimizing costs related to goodwill vouchers and inquiries.
Keywords
ECOMMERCE
SHIPPING SOLUTIONS
CARRIER PERFORMANCE
DELIVERY OPTIONS
GROWTH
COST REDUCTION
CUSTOMER EXPERIENCE
METAPACK
INTERNATIONAL MARKETS
Fulfillment, Returns, & 3PL Q & A
MetaPack / Auctane hasn't answered their category questions yet.
1.
What specific warehousing and fulfillment services do you offer (3PL, order fulfillment, inventory storage, pick & pack, kitting, returns management, etc.)?
MetaPack / Auctane has not completed their Blurbs FAQs
2.
What geographic locations do your fulfillment centers cover, and how does this impact delivery speeds?
MetaPack / Auctane has not completed their Blurbs FAQs
3.
How does your platform integrate with our existing eCommerce and retail tech stack (Shopify, Amazon, ERP, POS, OMS, WMS, carriers, etc.)?
MetaPack / Auctane has not completed their Blurbs FAQs
4.
What carrier partnerships and shipping options do you offer (FedEx, UPS, USPS, DHL, regional carriers, freight, same-day, international, etc.)?
MetaPack / Auctane has not completed their Blurbs FAQs
5.
How do you handle inventory management, demand forecasting, and real-time stock visibility?
MetaPack / Auctane has not completed their Blurbs FAQs
6.
What solutions do you offer for reverse logistics and returns processing?
MetaPack / Auctane has not completed their Blurbs FAQs
7.
How do you optimize fulfillment costs, and what pricing models do you offer (flat-rate, per-order, storage fees, revenue share)?
MetaPack / Auctane has not completed their Blurbs FAQs
8.
Do you offer omnichannel fulfillment, including B2B (retailers, wholesalers) and DTC (eCommerce, subscriptions, marketplaces, etc.)?
MetaPack / Auctane has not completed their Blurbs FAQs
9.
How do you ensure delivery reliability, shipping speed, and order accuracy (SLA guarantees, performance tracking, penalties, etc.)?
MetaPack / Auctane has not completed their Blurbs FAQs
10.
How does your platform handle international fulfillment, customs clearance, and duty management?
MetaPack / Auctane has not completed their Blurbs FAQs