Data Collection Tools

Delighted by Qualtrics

"Collect and analyze customer feedback quickly and effectively."

Delighted streamlines customer feedback gathering with simple survey templates. It integrates seamlessly, enabling marketers to analyze responses through dashboards. Feedback is routed directly to responsible parties. No technical skills required, letting you gather insights fast and adjust strategies with ease.

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Data Collection Tools

BlurbSTAR Case Study

Bonobos + DelightedSolutions

Bonobos optimized customer feedback with Delighted's dynamic survey tools.

Situation

Bonobos wanted to be the most loved clothing company of all time but faced competition from iconic brands. They needed precise feedback on customer experiences and preferences.

Task

Bonobos aimed to gather actionable feedback efficiently without burdening their mobile-savvy customers with lengthy surveys, to understand customer satisfaction and make data-driven decisions.

Action

Bonobos implemented Delighted's tools, including the Net Promoter Score (NPS) to collect customer feedback. The easy-to-use platform allowed them to gather and analyze granular data on customer sentiment across various touchpoints.

Result

Using Delighted, Bonobos successfully monitored customer satisfaction, identified issues quickly, and made informed changes. This ensured an enhanced customer experience and helped them avoid potential disasters.

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