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Updated 3 Days Ago
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Bazaarvoice helps marketers connect with customers by utilizing user-generated content across multiple channels. It pulls in customer reviews, photos, and Q&A content to enrich product pages, making them more engaging. This empowers businesses to understand and leverage customer feedback, driving better sales and creating stronger customer relationships.
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BlurbSTAR Case Study
Bazaarvoice & Influenster
UGC boosts brand visibility and engagement through Influenster.
39M
Impressions for Kraft Heinz campaign
300%
Rael's target review increase
1.
Situation
Brands face content creation challenges
β
Brands need authentic UGC for visibility.
β
Struggle exists in gathering engaging content.
β
Influenster community aids in creation.
Bazaarvoice and Influenster identified a common challenge faced by brands: the need for authentic user-generated content (UGC) to enhance product visibility and consumer trust. Many brands struggle to gather genuine and engaging content from consumers, which is critical for influencing purchase decisions across multiple channels. The partnership with Influenster, a vibrant community of over 9 million global members, allows brands to connect with highly engaged samplers and advocates. The goal was to seamlessly integrate UGC into brandsβ marketing strategies, thereby increasing consumer engagement and improving conversion rates.
2.
Task
Implement effective UGC strategies
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Facilitate collection of authentic reviews.
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Enhance discovery through targeted campaigns.
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Integrate UGC across multiple channels.
Bazaarvoice aimed to utilize the Influenster community to address the problem by facilitating seamless UGC creation and syndication. The task involved developing systems for brands to effortlessly collect and leverage authentic reviews and visual content from actual product users. Another goal was to enhance product discovery and trust through strategic engagement of Influensterβs members. This necessitated a focus on hyper-targeted sampling campaigns, creator partnerships, and social media integrations, all aimed at improving the reach and effectiveness of brand messaging while boosting consumer advocacy and reshaping the entire buyerβs journey.
3.
Action
Bazaarvoice executes comprehensive strategies
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Executed managed sampling campaigns.
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Syndicated content to increase reach.
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Launched creator marketing initiatives.
Bazaarvoice implemented a suite of integrated solutions to maximize the potential of UGC. These strategies included leveraging the Influenster platform to provide brands with constant streams of reviews and insights. Through managed sampling campaigns, brands could target specific user groups, enhancing the relevance and authenticity of the content generated. By enabling brands to syndicate content across various retail platforms, Bazaarvoice ensured that UGC reached broader audiences. Additionally, creator marketing initiatives were launched to enrich content quality and diversity, supporting promotional efforts with genuine consumer stories and feedback.
4.
Result
Content strategy elevates engagement
β
Kraft Heinz exceeded review and media targets.
β
Rael surpassed review goals by 300%.
β
Pacifica gained 2,000 reviews quickly.
The partnership between Bazaarvoice and Influenster resulted in significant gains for client brands. For instance, Kraft Heinz achieved 39 million impressions from its sampling campaigns, doubling the expected product reviews and exceeding media investment returns by five times. Rael garnered 3,000 reviews, surpassing initial targets by 300%, while Pacifica Beauty collected over 2,000 reviews across 200 products shortly after launch. These results illustrate the efficacy of Influensterβs community in driving engagement and purchase intent through authentic UGC. Overall, the collaboration strengthened brand visibility, enhanced consumer trust, and increased conversion rates.
Keywords
BAZAARVOICE
INFLUENSTER
UGC
SAMPLING CAMPAIGNS
PRODUCT REVIEWS
BRAND ENGAGEMENT
CONSUMER TRUST
E-COMMERCE
User Generated Content (UGC) Q & A
BazaarVoice hasn't answered their category questions yet.
1.
Do creators make a profile on your platform and authorize access to their social accounts?
BazaarVoice has not completed their Blurbs FAQs
2.
Do you secure full rights in perpetuity to content generated on the platform as a default?
BazaarVoice has not completed their Blurbs FAQs
3.
What types of content can be generated for UGC campaigns?
BazaarVoice has not completed their Blurbs FAQs
4.
Can brands filter creators by things like engagement, audience, or strengths?
BazaarVoice has not completed their Blurbs FAQs
5.
Does your platform let brands and creators work together directly from start to finish?
BazaarVoice has not completed their Blurbs FAQs
6.
Can creators submit content for brand review and approval directly within the platform, and does it support feedback and revisions?
BazaarVoice has not completed their Blurbs FAQs
7.
How does your platform leverage AI or machine learning to enhance UGC creation, distribution, or performance analytics?
BazaarVoice has not completed their Blurbs FAQs
8.
Can your platform manage distribution of UGC across multiple channels? Please list all channels available
BazaarVoice has not completed their Blurbs FAQs
9.
Can your platform deliver UGC to major retailers like Walmart, Target, and Amazon?
BazaarVoice has not completed their Blurbs FAQs
10.
What level of customer support and success management is provided to brands using your platform for UGC campaigns?
BazaarVoice has not completed their Blurbs FAQs