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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Alhena AI streamlines customer support and enhances shopping experiences. It uses AI to automate common tasks, like order tracking, and provide personalized product recommendations. The platform integrates smoothly with existing eCommerce tools and stays aligned with brand voice, ensuring interactions are on-brand and smart.
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Alhena's Website Claims...
Our bot logged these claims from Alhena's website.
Reduces customer service costs
Alhena AI claims that their AI Support Concierge can cut customer service costs by automating tasks like order tracking.
Boosts sales conversions significantly
Alhena AI claims that its AI Shopping Assistant increases sales with personalized product recommendations, turning browsers into buyers.
Improves support accuracy consistently
Alhena AI claims its AI provides 100% accurate answers, ensuring consistent brand tone and style without the need for a perfect knowledge base.
Chatbots & Live Chat Q & A
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1.
Does your platform support both AI-driven chatbots and live human chat, or is it only one of these?
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2.
How does your AI chatbot handle complex queries, and can it escalate conversations to live agents?
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3.
What messaging channels do you support (website chat, SMS, WhatsApp, Facebook Messenger, Instagram, email, voice, etc.)?
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4.
How does your chatbot handle personalization using customer data (order history, past interactions, browsing behavior, etc.)?
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5.
Can your chatbot support automated product recommendations and guided shopping experiences?
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6.
How does your platform integrate with our existing tech stack (Shopify, Magento, Salesforce, Klaviyo, Google Analytics, etc.)?
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7.
Do you offer AI-driven sentiment analysis and customer intent detection?
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8.
How do you measure chatbot and live chat performance (CSAT scores, conversion rates, resolution time, retention impact)?
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9.
Do you support AI training and custom chatbot workflows for different customer journeys?
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10.
Do you offer proactive chat triggers based on user behavior (e.g., cart abandonment, exit intent, repeat visits)?
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