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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Algolia offers AI-powered search that helps marketers deliver precise results quickly. It handles high traffic and scales with demand, offering reliable performance. With its easy integration and customization options, Algolia ensures users find what they’re actually looking for, boosting engagement and reducing bounce rates.
BlurbSTAR Case Study
Staples Canada & Algolia
Algolia search improved Staples Canada’s eCommerce visibility and performance.
45%
eCommerce search audits showed improvement in search results
65%
issues automatically resolved
1.
Situation
Staples Canada was struggling to cater to diverse audiences on their eCommerce platforms. The need to connect customers to the right products among 200,000 SKUs became urgent, especially with the outdated search tools they were using.
2.
Task
The task was to find a new search solution that could handle the high volume of products flexibly and intelligently while offering control over relevance and visibility into key metrics. This needed to be achieved ahead of the shifting demands brought on by COVID-19.
3.
Action
Staples Canada adopted Algolia’s advanced search functionalities, including Rules, Personalization, and AI-enabled Dynamic Re-Ranking. This was implemented to improve visibility, automate relevance adjustments, and streamline the customer experience.
4.
Result
The implementation led to significant improvements with a double-digit increase in conversions and a 65% automatic resolution rate for issues. The dynamic search enabled Staples Canada to adapt quickly during the Covid-19 surge in eCommerce demand.
Keywords
AI SEARCH
ECOMMERCE
DYNAMIC RE-RANKING
ALGOLIA
CONVERSION RATES
PERSONALIZATION
RELEVANCE ALGORITHMS
On-Site Search & Product Discovery Q & A
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