AfterShip
"Automates eCommerce operations post-purchase to increase efficiency"
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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
AfterShip streamlines eCommerce by integrating multi-channel sales, shipment tracking, and returns management. It uses AI to centralize data, predict deliveries, and manage product listings across platforms like TikTok, SHEIN, and Instagram. This approach unifies operations, reducing chaos and improving the overall customer experience.
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Operations
at a Glance
Who are your typical customers?
Medium businesses
Large businesses
Enterprises
What verticals do your typical customers belong to?
Retail & E-commerce
Consumer Goods
Food & Beverage
How do you collect and monitor consumers and their data?
I can’t answer
Is your platform CCPA and GDPR compliant?
Yes
What is your standard 'time-til-live' for clients?
Weeks
What does a client need to install to start using your service?
Install technology
Manual API Integration
How do you provide customer service?
Dedicated account manager
Live chat
Email support
How do brands measure the success of a campaign using your platform?
Performance
Customer Engagement
Revenue Growth
What integrations do you offer?
E-Commerce Platforms
Consumer Messaging
Custom APIs & Webhooks
What is your pricing model?
Subscription-based
Post Purchase Engagement Q & A
Answers provided by AfterShip
staff
and
vetted by Blurbs.
1.
What post-purchase touchpoints do you support (order tracking, delivery updates, SMS/email notifications, personalized upsells, etc.)?
"AfterShip provides branded tracking pages, multi-carrier support, real-time delivery updates, and predictive EDDs. It automates SMS, email, and push notifications, offers AI-driven upsells, and supports returns, reviews & feedback."
2.
How does your platform integrate with our eCommerce and fulfillment stack (Shopify, Magento, WooCommerce, NetSuite, 3PLs, WMS, etc.)?
"AfterShip integrates with Shopify, Magento, WooCommerce; ERPs like NetSuite & SAP; 3PLs such as ShipBob & ShipMonk; 1k+ carriers; and tools like Klaviyo & Zendesk. It syncs orders, automates tracking, and triggers tailored post‑purchase journeys."
3.
Can your platform provide branded, customized tracking pages instead of generic carrier tracking?
"Yes, AfterShip provides branded, customizable tracking pages, allowing you to display your logo, messaging, and personalized content instead of generic carrier pages, enhancing the customer experience and reinforcing your brand."
4.
Do you support AI-driven estimated delivery date calculations and proactive delay notifications?
"AfterShip provides AI-driven estimated delivery dates (EDD) and proactive delay notifications. EDDs update in real time via carrier data and predictive algorithms, and delay alerts via email/SMS help cut WISMO inquiries and boost transparency."
5.
How do you enable post-purchase marketing and retention strategies (upsells, cross-sells, loyalty integration, product recommendations)?
"AfterShip drives repeat purchases with personalized upsells and cross‑sells on Branded Tracking Pages, event‑triggered email/SMS marketing, loyalty program integrations, AI product recommendations, and analytics that boost conversions and cut CAC."
6.
What analytics and reporting do you offer on delivery performance, customer engagement, and post-purchase behavior?
"AfterShip offers delivery analytics, customer engagement metrics (views, CTR, email/SMS opens), post-purchase insights (repeat purchase rate, upsell revenue), and custom dashboards—helping brands optimize logistics, improve delivery experience, and boost LTV."
7.
Do you provide an automated returns and exchanges workflow to streamline the process?
"AfterShip automates returns/exchanges via a branded self-service portal with smart order lookup and 24/7 access. It features rule-based approvals, instant exchanges, prepaid labels, and real-time tracking—cutting manual work and support tickets."
8.
How does your platform handle multi-carrier tracking and international shipments?
"AfterShip tracks international shipments with 1,100+ carriers, auto-detects carriers, normalizes tracking data, and offers multi-language support. It provides end-to-end visibility and actionable insights to optimize shipping."
9.
How do you handle customer support automation for post-purchase inquiries (chatbots, AI-driven FAQs, automated ticketing)?
"AfterShip automates post-purchase support with AI chatbots, smart FAQs & self‑service tracking. Integrating with Gorgias & Zendesk for auto‑ticketing, proactive alerts & analytics reduces WISMO tickets, speeds resolution & lowers support costs."
10.
Do you integrate with loyalty and referral programs to encourage repeat purchases?
"AfterShip works with loyalty tools (Yotpo, Smile.io) and referral programs (ReferralCandy, Yotpo Referrals) to drive repeat purchases. It shows points on tracking pages, triggers rewards, and promotes referrals via post‑purchase email/SMS."